What is Mava?
Mava is a customer support platform designed for communities, providing a seamless and secure way to support users across various channels, including Discord, Telegram, and web chat.
Features of Mava
Mava offers a range of features to enhance customer support operations, including:
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Private and Public Support: Mava's AI bot can support users in private tickets as well as public channels.
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Multi-Channel Support: Support users across Discord, Telegram, web chat, and email from one shared inbox.
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AI-Powered Support: Mava's AI learns from existing support content to automatically resolve over 50% of community queries.
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Human Agent Handover: Seamlessly hand over support tickets that AI can't resolve to human agents.
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Support Metrics and Insights: Get access to support metrics to enhance support performance and transform user feedback into actionable insights.
How to use Mava
To get started with Mava, simply sign up for a free account and connect your Discord, Telegram, or web chat channels. Mava's AI will learn from your existing support content and start resolving user queries automatically.
Pricing of Mava
Mava offers a free plan, as well as several paid plans to suit different community sizes and support needs. Check out the pricing page for more information.
Comments
"Mava stole the show for our team! It's the most elegant solution out there, free from any unnecessary bells and whistles like Zendesk." - Pasha, Getgems.io
"Thank you @mava_app for providing an amazing user support experience for us and our users! MAVA's simple yet powerful interface allows our support agent to handle user inquiries and requests with ease." - Support Team, Fusionist
Helpful Tips
- Use Mava's AI to automate routine support tasks and free up human agents to focus on complex issues.
- Take advantage of Mava's multi-channel support to provide a seamless user experience across different platforms.
- Use Mava's support metrics and insights to identify areas for improvement and optimize your support operations.
Frequently Asked Questions
Q: How does Mava's AI learn from my existing support content? A: Mava's AI learns from your existing support content on platforms like Github, Google Docs, and your website.
Q: Can I customize Mava's AI to fit my community's specific needs? A: Yes, Mava's AI can be trained to fit your community's specific needs and tone.
Q: Is Mava secure and compliant with data protection regulations? A: Yes, Mava takes data security and compliance seriously, and is GDPR and CCPA compliant.