What is Level AI?
Level AI is an AI-driven platform that provides a suite of advanced artificial intelligence solutions to improve customer experience, increase operational efficiency, and transform service and contact center teams into hubs of competitive advantage, insightful business intelligence, and growth.
Key Features of Level AI
- 100% Auto-QA: Score every conversation to your exact standards
- Voice of the Customer Insights: Unlock the power of your customer's voice with Gen AI
- Coaching: Achieve peak performance with personalized agent coaching
- Contact Center and Business Analytics: Get comprehensive custom reports
- Real-Time Agent Assist: Make every agent a star performer
- Agent Screen Recording: Complete visibility into contact center operations
- Agent GPT: Omniscient AI for customer service teams
How to Use Level AI
- Empower agents to deliver exceptional customer experiences with AI-generated coaching plans
- Identify customer feedback, actionable insights, trends, anomalies, and sentiment in real-time
- Get immediate actionable business insights from call center data and QA reports
- Reduce onboarding time by 50% and accelerate learning with GPT-driven, omniscient AI
Benefits of Level AI
- 25% increase in CSAT
- 45% increase in ASAT (Agent Satisfaction)
- 90% time saved in QA monitoring
- 100% better insights into the business
Comments
- "Level AI was the game-changer that empowered our sales team to reach new heights of performance and customer satisfaction, skyrocketing our conversion rates by 50% while at the same time keeping our QA cost low by doubling the productivity of our QA team." - Nabila Tisha, SVP, Sales & Ops - Globalfaces Direct
- "Your advanced call center screen recording capability and redaction won the day. Your competition said, we just can’t match Level AI in that area." - Shahryar Rehman, Head of Operations - Bakkt
Helpful Tips
- Leverage Level AI's QA-GPT to save over $30 million by identifying areas of product improvement
- Employ cutting-edge generative AI to proactively identify areas of product improvement
- Use Level AI's real-time AI to identify upsell opportunities, buyer reactions, and more to prompt the next best actions
Frequently Asked Questions
- What is customer intelligence? Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors.
- What is conversational intelligence? Conversational intelligence is a subset of Customer Intelligence that focuses specifically on analyzing customer interactions through voice and text channels.
- What is service automation? Service automation refers to the use of technology to automate manual tasks traditionally performed by customer service agents.